This time in Beijing, I specifically chose Beijing Pudi Hotel hidden deep in the hutongs. Originally, I only wanted to create a peaceful atmosphere amidst the hustle and bustle. After staying for three consecutive nights, the small demands that were quietly caught without saying anything made me fully understand the true meaning of the saying 'good service never follows the process'.
When I walked along the cobblestone road in the alley to the entrance of the hotel, I was caught in the spring breeze of Beijing, swirling with willow catkins, and my hair and coat were stained with a lot of white catkins. As soon as I pushed open the low-key gray brick wooden door, the doorman handed me a soft bristled brush and a cup of warm osmanthus oolong tea. With a smile, he said that there were many willow catkins in the spring alley, so I should first brush off the catkins on my body and then rest for a while - this small detail that was not mentioned in advance instantly dissipated my embarrassment all the way.
Not long after I put down my luggage in the room, room service called and asked me softly if the air conditioning temperature was appropriate and if there were any areas that needed to be adjusted. I casually complained that I walked too much today and my ankle was a bit sore. In less than ten minutes, the waiter knocked on the door and handed me heated mugwort foot pads and soothing massage cream. He also specifically told me that the hotel's public tea room had newly arrived jasmine white hair this year. If you want to drink tea at night, you can always ask the staff to bring a pot. Later, I found out that I casually mentioned "don't eat coriander". The next morning, I didn't put any coriander chips in the old Beijing Zhajiangmian breakfast, and even the small ingredients in the side dishes deliberately avoided the ingredients I hated.
The next day, I wanted to catch up with the project docking of the morning peak. The night before yesterday, I casually mentioned at the front desk that "it's not easy to take a taxi in the morning peak in the alley". The car that the staff ordered for me had already stopped at the entrance of the alley in the morning before leaving the house the next day. I was afraid that I could not find it, so I stood by the roadside to wait for me, holding the hot soybean milk wrapped in a heat preservation bag and the newly bought doornail meat pie, saying that the breakfast shop that had opened in the alley for more than ten years had just come out, which was better than the packaged bread. I only found out when I walked to the client's company that the USB drive containing core project data had been left in the room. With a try and see attitude, I called back to the hotel. The front desk immediately contacted the staff to find the USB drive, afraid that I wouldn't make it to the important meeting. They arranged for someone to ride a convenient bike in the alley and it was delivered to the office building where I was connected in ten minutes. They even politely refused the hard work fee I wanted to give.
When I packed my luggage on the day I left, I found that there were too many old Beijing hand gifts such as Lvdagur (Glutinous Rice Rolls with Sweet Bean Flour) and Pea puree cake. The front desk took the initiative to bring me a customized handbag with the hotel logo printed on it, and helped me wrap fragile Dim sum in bubble paper. I dragged the box to the entrance of the alley, and the doorman specifically reminded me that there was a stone road being built in the alley recently, so I walked around the small path next to it to avoid twisting my feet.
After staying for three days, there was not a single rigid procedural response, nor any overlooked small needs. This Beijing Pudi Hotel hidden in the alley, does not rely on fancy internet celebrity gimmicks to attract attention, but uses sincerity hidden in details to turn the panic of Beijing business trips into peace of mind. Next time I come to Beijing, my first choice is definitely here.Show more